You may have to uninstall the wrong driver and manually install the proper driver.Can you please double check if you areusing a 32-bit OS or a 64-bit OS? Expand the Human Interface Devices heading. Figure : Touch screen Power Management The touch screen should remain working after waking the computer from sleep. Reply 1 1 Mahmudul-Islam Tutor Posts: 13 Member Since: 08-08-2016 Message 16 of 22 (368 Views) Report Inappropriate Content Re: HP Envy 15 Touchscreen Problem Options Mark as New Bookmark Subscribe navigate here
Configure the touch display If touch functionality still is not working correctly, calibrate the screen. It is really weird.And the information you gave about my notebook is absolutel correct except graphics memory. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? I feel that HP doesn't have a proper quality control for touchscreens. http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Envy-TouchSmart-15-touch-screen-not-working/td-p/3948594
Any help would be valuable Reply 0 Reply 0 0 anthony82 Distinguished Professor Posts: 2,800 Member Since: 02-19-2013 Message 2 of 9 (3,433 Views) Report Inappropriate Content Re: Envy 15 Touchscreen If the touch screen still does not work, go to the next step. Click Drag And Drop Test. Figure : Drag and Drop Test Read the on-screen instructions, then click Run once.
click here.Here is a document on "Using and Troubleshooting the TouchPad (Windows 8)" click here. I totally get it! Search all support All Support Software, Drivers and Updates Troubleshooting How to Product Information User Guides Cancel Example: “Laserjet P1102w driver” or “HP Pavilion 17-f002na will not turn on” Loading Results Hp Envy Touch Screen Driver Windows 10 What were the detailed results?What if you do a extensive hardware test on the entire Notebook's components in the BIOS UEFI Hardware Diagnostics?Please do those two items and see if that
Hard reset a notebook with a sealed or non-removable battery If your notebook features a sealed or non-removable battery, use the hard reset instructions that apply to your notebook model below: How To Turn On Touch Screen On Hp Envy Reply 0 0 BigBenn Student Posts: 1 Member Since: 08-21-2014 Message 9 of 9 (1,036 Views) Report Inappropriate Content Re: Envy 15 Touchscreen stopped working Options Mark as New Bookmark Subscribe And it does this in the same spot every time. https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Re-HP-Envy-15-Touchscreen-Problem/td-p/5740570 Scroll down and click on: HP contact options - click on Get phone numberCase number and phone number appear.They will be happy to assist you immediately.
To do so, with the computer off, moisten a soft, damp cloth with water and gently wipe the screen to remove dirt and smudges. Hp Envy X360 Touch Screen Not Working Sparkles1 Reply 0 0 OwnerKevinD Student Posts: 1 Member Since: 12-30-2014 Message 8 of 10 (16,990 Views) Report Inappropriate Content Re: HP Envy TouchSmart 15 - touch screen not working Options Turn off the computer. Reply 0 0 Sparkles1 Retired Posts: 14,461 Member Since: 09-02-2013 Message 7 of 10 (18,473 Views) Report Inappropriate Content Re: HP Envy TouchSmart 15 - touch screen not working Options Mark
A very simple 2 minute step will resolve the issue.1. http://support.hp.com/us-en/document/c03488148 On the Display tab of Tablet PC Settings, click Setup. Hp Envy Touch Screen Not Working Windows 10 Showing results for Search instead for Do you mean or Post new question Post new question Question Reply Topic Options Subscribe Mark Topic as New Mark Topic as Read Float this Hp Envy Printer Touch Screen Not Working I understand that the touchscreen on you new notebook works on startup, but then it immediately stops.
Figure : Calibrate selection in the Tablet PC Settings window Follow the on-screen directions to calibrate your screen. check over here Read more Register · Log In HP Support Forum Home > Notebooks > Video/Touch > Envy 15 Touchscreen stopped working Search the Community As you are in warranty, you can call our technical support and they will glad to assist you, in resolving all the issues. Click Restart. Hp Envy Touchsmart Screen Black
Where can I get the touch screen driver? Turn on the computer and immediately press the F2 key repeatedly, about once every second. I am not sure if you are running Windows 8 or 8.1, so you will need to select the correct one.If you have the latest driver and you still have this http://phpbbinstallers.net/hp-envy/problem-upgrading-hp-envy-15-j012la-with-new-ssd.html This video shows how to reset a notebook with a sealed or non-removable battery Click here to see this video in full screen on YouTube.
The thing that worked for me was to use system restore, this had usually always worked for me for every kind of problem I've had. Hp Touch Screen Not Working Windows 10 The Digitizer Calibration Tool window opens to confirm that the calibration data was successfully removed. Turn on computer.This should resolve your problem as it did for me.If not, you may need to re-install the touch screen drivers.Hope this helps!!
I have read HP and Microsoft troubleshooting guides and blogs on the subject and can confirm that each time I have checked the driver it says it is working correctly. Step 7: Perform an HP System Recovery If none of the above actions resolved the touch screen error condition, back up your personal data and then perform an HP System Recovery Reply 0 Reply 0 0 mi6madhu Top Student Posts: 5 Member Since: 12-03-2013 Message 2 of 2 (1,663 Views) Report Inappropriate Content Re: HP Envy TouchSmart 15 Notebook touch screen not Hid Compliant Touch Screen Driver Download Check for newer versions on the HP Customer Support website.
Check the labels on the notebook and on the product packaging. Perform a Microsoft System Restore If the touch screen still does not work, refer to Using Microsoft System Restore (Windows 10, 8) for steps to restore the system to a time It just all of a sudden would not work. http://phpbbinstallers.net/hp-envy/problem-with-control-zone-hp-envy.html Tap the screen to see if it responds.
In the Windows Start screen, type Tablet PC Settings to open the Search charm, and then select Tablet PC Settings from the results list. It is the updated version of version10.18.15.4248 Rev.A (not Rev.C)Try to see if you can update the driver in the device manager manually using the download that I had provided. To do so, with the computer off, moisten a soft, damp cloth with water and gently wipe the screen to remove dirt and smudges. If the touch screen never worked, skip this step.
Learn How to Post and More  Community News  Best of the Community Blog  Notebooks Notebook Operating System and Recovery  Notebook Boot and Lockup  Notebook Wireless and Networking  Notebook Audio  Notebook Video, Are you are saying your touchscreen wakes from sleep mode without you touching the screen?